Payment and Delivery

 Payment

All orders are in Australian Dollars. We accept Paypal  and all major credit cards including MasterCard, American Express, Diners Club, and Visa.

 

 

Deliveries

All orders except Apparel , Jewelry and Electronics are generally shipped from our Melbourne distribution centre , the next day after full payment is received.

We workwith most major couriers to provide the most efficient delivery service with the most reasonable price and quickest service.

 When your order is dispatched, you will be given a tracking number. 

 

Expected delivery time.

 Delivery time will vary depending on your location and item size .

We aim to deliver your items within 14 days . 

Pick up or arranging your own courier is not available at our warehouse to ensure our distribution centre can dispatch all goods efficiently at all times.

 

Unsuccessful Delivery Attempt

If no one is present when the order arrives and it is being delivered by Australia Post, a notification will be left in the mail box for you to pick up your parcel in your local Post Office. If your item is delivered by Toll IPEC and Allied Express, arrangement will be made in advance to ensure your item to arrive at your door at your convenience. A re-delivery cost will occur if you are not home at the arranged time.

Rejected by Receiver

If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if parcel has to be resent.

The expected time delivery given by each courier is for reference only. Delivery might take longer than expected due to various reasons. If you do not receive your item within 10 business days, please contact our customer service representative.

Pick up or arranging your own courier is not available at our warehouse to ensure our distribution centre can dispatch all goods efficiently at all times.

Undeliverable Postcodes

Due to the limited access of our carriers, there are certain postcodes that we are unable to deliver to. Please refer to the list below for more details.

All items

Postcode State Suburb
5701 SA WOOLUNDUNGA
6740 WA DRYSDALE RIVER
6740 WA MITCHELL PLATEAU
6740 WA OOMBULGURRI
6740 WA KALUMBURU
6740 WA PRINCE REGENT RIVER
6740 WA WYNDHAM
6743 WA WARMUN
6743 WA CAMBRIDGE GULF
6743 WA LAKE ARGYLE
6743 WA DURACK
6743 WA GIBB
6743 WA KUNUNURRA
6799 WA Home Island Cocos (keeling) Islands
6799 WA West Island Cocos (keeling) Islands
7151 TAS HEARD ISLAND
7151 TAS DAVIS
7151 TAS MAWSON
7151 TAS MACQUARIE ISLAND
7151 TAS MCDONALD ISLANDS
7151 TAS CASEY

 

Bulky items

Postcode State
0800-0999 NT
2641 NSW
2717 NSW
4450-4499, 4680, 4700-4805, 9920-9959 QLD
4806-4899, 4900-4999, 9960-9999 QLD
5701 SA
6055 WA
7151 TAS
6215-6699 WA
6700-6799 WA